Terms of Service

Operator and scope

Leonardo Schwartz operates Kaizen Hypnosis and is responsible for the personal information described in this policy. For questions about these policies, your information or a purchase, contact leonardo@leonardoschwartz.com.

These terms apply to use of this site and its offers. The service description, selected option and purchase confirmation form part of the agreement. Express promises made when purchasing and mandatory legal rights take precedence over an inconsistent provision on this page.

Purchases, prices and coupons

Checkout offers one session for USD 220 or the recommended four-session package for USD 880. Check the option, quantity, currency and total before paying. The package represents four sessions, not a promise of a cure or a particular outcome. Appointment times are arranged through the stated booking process.

Whop handles payment. A coupon reduces the price only when it is valid for the offer and accepted by the processor. A struck-through price does not by itself apply a discount. These terms do not authorise undisclosed extra charges or a recurring subscription you did not expressly choose.

Sessions and participation

Join online sessions from a private, suitable place and check your connection. Discuss needs that may affect participation. Results vary between individuals and no particular outcome is guaranteed. Website content is not a diagnosis or emergency service; consult a qualified healthcare professional about medical concerns and do not stop prescribed treatment because of this site.

You may ask questions or request that an activity stop. Recording requires prior permission and is optional. If you cannot legally contract independently, contact us before booking to establish applicable requirements; payment does not replace legally required permissions.

Service delivery and no guarantee of results

Your fee pays for the purchased hypnotherapy service: the professional time, sessions, guidance and materials included in the offer. We undertake to provide these services with reasonable care and skill and in accordance with their description. The purchase is not a promise of a cure, symptom elimination or a particular personal or therapeutic change.

Results vary with individual circumstances, participation and other factors not entirely within the practitioner’s or participant’s control. No particular outcome, improvement timeline or lasting change is guaranteed. Testimonials and examples describe individual experiences, not assured results for every person.

Delivery is assessed against the services actually provided as agreed, not achievement of a personal goal. A payment confirmation, intake submission or delivery of part of a package does not mean the entire service has been delivered. We remain responsible for the remaining sessions, classes, materials and access periods included in the purchase.

Services delivered and no-refund policy

All sales are final. No refunds are offered except where required by applicable law. Fees are for the agreed services, not a guaranteed outcome. When the service has been delivered as agreed, fees are not refundable merely because the hoped-for result was not achieved. We also do not offer voluntary refunds for a change of mind, non-attendance, non-use or changes in your personal circumstances.

To request a change or report a problem, email leonardo@leonardoschwartz.com with your purchase and the affected dates as soon as possible. A request does not guarantee rescheduling, credit or a transfer; any change must be agreed in writing. This policy does not remove rights established under the terms of an earlier purchase.

The absence of an outcome guarantee does not remove our duty to deliver the agreed service or excuse non-delivery or defective performance. If we cannot fulfil the agreement, we will explain the applicable options. Credit will not be imposed instead of a legally due refund. Applicable rights in the event of non-performance or a material service change remain intact.

Where a distance purchase carries a statutory withdrawal right, you can exercise it by an unambiguous statement to the email above; no special format is required. For services covered by EU consumer rules, the general period is 14 days from contracting, subject to the legal scope and exceptions. Starting a service early or accessing digital content affects this right only when the required request, consent and information conditions are met; accepting these general terms is not a substitute. Remedies for non-performance or lack of conformity remain available.

Materials and website use

Audio and materials supplied are for your personal use unless a different licence is expressly granted. Do not resell or distribute protected materials without permission. Do not interfere with the site, attempt unauthorised access or submit unlawful content. These restrictions do not remove legally permitted uses or valid purchase rights.

Privacy, complaints and legal rights

Read the Privacy Policy and Cookie Policy. Nothing in these terms excludes liability or rights that cannot lawfully be excluded. Applicable legal complaint procedures and payment-dispute routes remain available.

Updates are identified by the date shown and do not remove rights from earlier purchases. Contact us before purchasing if you need clarification.